Privacy Policy

Last updated: September 2026 · VAT MT33048217

CardLab Malta respects the privacy of its customers and website visitors. This Privacy Policy explains how personal information is collected and used when you contact CardLab Malta, submit a card, purchase a service or use our website.

Information We May Collect

Depending on how you use CardLab Malta, we may collect:

Name
Email address
Telephone number
Billing and shipping address
Country
Order information
Card and collectible information
Declared card value
Photographs supplied by you
Before-and-after photographs
Communication history
Shipping and tracking information
Payment-related records
Website/device information where applicable

CardLab Malta does not intentionally collect payment-card details directly where payments are processed by an independent payment provider.

Why We Use Your Information

Information may be processed to:

Provide requested CardLab Malta services
Manage orders and submissions
Communicate with customers
Return customer property
Process and document transactions
Maintain service and condition records
Handle complaints or disputes
Prevent fraud or misuse
Comply with legal, accounting or regulatory obligations
Improve our services
Send marketing communications where appropriate consent or another lawful basis exists

Card Photographs

CardLab Malta may photograph cards for condition documentation, quality control, customer communication and dispute prevention. Marketing use of identifiable customer information will not be made without an appropriate lawful basis. Where CardLab Malta requests optional consent to use card photographs for promotional purposes, customers may decline that consent without affecting their service.

Service Providers

Information may be shared where necessary with service providers such as:

Payment processors
Website/hosting providers
Email providers
Postal and courier providers
IT/service-management providers
Professional advisers where required

Only information reasonably necessary for the relevant purpose will be shared.

International Transfers

Where a service provider processes personal information outside the European Economic Area, CardLab Malta will use appropriate safeguards where required by applicable data-protection law.

Retention

Personal information will be retained only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting, tax, dispute-resolution or record-keeping requirements. Different categories of information may therefore be retained for different periods.

Your Rights

Subject to applicable data-protection law, individuals may have rights concerning their personal information, including rights of:

Access
Correction
Erasure
Restriction
Objection
Data portability
Withdrawal of consent where processing relies on consent

Withdrawal of consent does not affect processing lawfully carried out before consent was withdrawn.

Cookies

The CardLab Malta website may use essential cookies required for website functionality. Analytics, advertising or other non-essential cookies will be handled in accordance with the CardLab Malta Cookie Policy and applicable consent requirements.

Security

CardLab Malta takes reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse or disclosure. No internet or electronic storage system can be guaranteed to be completely secure.

Contact

Questions or requests concerning personal information can be submitted through the CardLab Malta contact details published on the website. Individuals also have the right to lodge a complaint with the competent data-protection supervisory authority where applicable.

Updates

This Privacy Policy may be updated when CardLab Malta's services, technology or legal obligations change. The latest version will be published on the CardLab Malta website with the relevant update date.

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